Shipping & Delivery
How long does shipping take?
- Germany: 2–3 business days
- Europe: 2–5 business days
- Balkans & Eastern Europe: 7-10 business days
- Worldwide: 8–14 business days
Shipping times may vary due to customs or high demand.
Do you ship internationally?
Yes, we ship worldwide.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email.
I haven’t received my order – what should I do?
If your order has not arrived within the expected timeframe, please contact us so we can assist you and initiate an investigation if necessary.
Are customs or import fees included?
Depending on your country, additional customs or import fees may apply. These charges are not covered by us and must be paid by the customer.
Orders
Can I change my address after placing an order?
Address changes are only possible if your order has not yet been processed. Please contact us as soon as possible.
Can I cancel my order?
Orders can only be canceled before they are processed. Once shipped, cancellation is no longer possible.
Returns & Refunds
Do I have a right of return?
Yes, you have a 14-day right of return from the day you receive your order.
Who pays for return shipping?
Return shipping costs must be covered by the customer.
How do I return an item?
Please contact us first (info@serborthodox.shop) to request a return.
Once your request is approved, you will receive further instructions via email.
What if my order arrives damaged or incomplete?
Please contact us immediately with your order number and photos so we can resolve the issue quickly.
