Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Germany: 2–3 business days. Europe: 2–5 business days. Balkans & Eastern Europe: 4–8 business days. Worldwide: 5–14 business days. Shipping times may vary due to customs or high demand.
Do you ship internationally?
Yes, we ship worldwide.
How can I track my order?
You'll receive a tracking link by email once your order has shipped.
Are customs or import fees included?
Additional customs or import fees may apply depending on your country and are not included in the price.
Order & Address
Can I change my address after placing an order?
Only if your order hasn't been processed yet — contact us as soon as possible.
What if my order arrives damaged or incomplete?
Contact us immediately with your order number and photos so we can resolve it quickly.
Returns & Refunds
How do I return an item?
Once your return request is approved, you'll receive all instructions by email.
Who pays for return shipping?
Return shipping costs are covered by the customer.